Bill Pay Notifications

Notice #1
FIS (Bill Pay service provider) and Citibank have reached an agreement to change the current eBill distribution channel to Direct eBills.

This includes the following affiliates; Citibank Credit Card, Citi Business, AT&T Universal Card, Sunoco, Volkswagen Credit, Macy’s, Shell, Sears, Goodyear, Best Buy and Office Depot.

Beginning Thursday, February 15, 2018 and continuing through Friday, February 16, 2018, Standard eBills will be turned off, and automatic rules, set to pay in response to the receipt of an eBill will be removed. In order for end users to continue to receive eBills from Citibank and its affiliates, they will need to re-enroll for Direct eBills via the normal eBill enrollment process after February 16, 2018. End Users will be required to provide the last name on the primary account, last four digits of the primary account holders’ SSN, and accept the Terms and Conditions to complete their eBill enrollment. End users will also need to re-establish payment rules tied to the receipt of an eBill if they choose.

Notice #2
As part of an ongoing effort to strengthen security, FIS (Bill Pay service provider) has completed the upgrade to Transport Layer Security (TLS) v1.2 and has begun to disable TLS v1.0 and v1.1. The process to disable TLS v1.0 and v1.1 will continue through March 11, 2018. As a result, consumers who have not upgraded to a browser that supports TLS v1.2 prior to March 11, 2018 will no longer be able to add or modify payments.

Action Required
To prevent a disruption in the Bill Pay service, you should ensure that your browser supports TLS v1.2 prior to March 11, 2018.

Examples of browsers that support TLS v1.2:
1. Microsoft Internet Explorer
2. Google Chrome
3. Mozilla Firefox
4. Opera
5. Apple Safari

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